FAQs

An item is out of stock, what should I do?

When an item is out of stock you can subscribe to our newsletter and follow us on Instagram so you don't miss the next restocks.

What payment methods do you accept?

Where do you deliver?

What are the delivery costs?

I placed an order but haven't received a confirmation email yet?

What is the shipping time for orders?

Will I have to pay customs fees or other additional charges?

What is the delivery time?

Who delivers?

When is my package delivered? What if I'm not there?

How do I track my package?

I haven't received my package. What should I do?

I received a damaged item? What should I do?

What size should I take?

All cuts and size guides are indicated directly on the product pages. Some of our items are normal size and others are oversized. Please refer to them.

How do I take care of my RVXSTUDIO clothing?

Please refer to the washing label inside each garment. We always recommend washing cold or at 30 degrees maximum to avoid damaging the garments.

How can I get more information about an item?

Can I modify or cancel an order?

My order is marked as delivered but I haven't received anything, what should I do?

I would like to make a return and be reimbursed, how do I do this?

I would just like to make an exchange, how do I do it?